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Regional Catering Manager, The Klondyke Group Limited

Job Ref
Garforth Garden Centre
Job Sector
Full Time

More details

We are currently looking for a Regional Catering Manager to cover our 11 sites in Scotland & the East of England which includes our 3 largest Restaurants.

Extensive weekly travel and some over nights stays will be required as part of the role. Base location can flexible although ideally you will be in the Scottish borders or North Yorkshire area.

The role is to assist the Group Catering Manager to implement strategies in order to deliver and achieve the Company business plan in terms of food & beverage, sales, margin, wages, stock control and quality & cleanliness standards as well as recruitment and team development. The main focus of the role will be to ensure brand standards are maintained and growth and profit realised.

Key Accountabilities & Tasks
• Help in the development and delivery of the catering strategy
• Oversee the delivery of quality food offer in restaurants and coffee shops in their region
• Ensure customer service remains the focus of all staff
• With the HR Manager be involved in current and future HR development groups
• Be responsible for ensuring budgets are met and profits achieved
• Support all cafe EHO/Cook safe and Health & Safety requirements
• Be responsible for the Allergen information and Food Safety Manuals in terms of updates and training delivery
• Ensure effective and sufficient staffing is available to operate all sites efficiently
• Manage and audit, all sites in aspects of presentation, quality and cleanliness in a consistent manner
• Help in the recruitment and coaching of catering staff
• Develop training and development requirements for catering staff and organise delivery to ensure standards and quality are increased and maintained.
• Develop effective methods to gather customer feedback to increase responsiveness to needs and loyalty
• Manage all aspects of customer complaints including food quality investigations
• Liaise with Store and Group Management to achieve key performance measures
• Become part of the opening team during new developments
• Ensure all management positions are covered at all times and stand in when and where required.
• Attend any agreed development and training sessions
• Conduct and attend meetings when required
• Become an integral part of the catering department and seek to ensure all aspects of our client’s offer is customer focussed.

Skills & Behaviours
• Self starter adept at working both from their own initiative and as part of team.
• Inspirational leader with proven ability to establish sound working relationships with all stakeholders.
• Attention to detail and analysis.
• Proven communication and influencing skills at all levels.
• The ability to plan and organise, dealing effectively with changing priorities and tight deadlines
• Ability to be flexible and to work under pressure.
• Ability to implement change in a tough environment
• Commitment to working Bank Holidays and weekends in line with the requirements of the business

Qualifications/ Training / Experience
• Previous experience of multi site catering in relevant catering environment.
• Budget management and controls.
• Catering and Food Hygiene Qualifications.

Key Performance Measures
• LFL Sales %
• LFL improvement in GP%
• Improvement in customer numbers and satisfaction
• Compliance in all aspects of current and future food safety regulation.

We are a friendly and staff focused company who understand that it is our staff who make our business

This is a full time role.